FAQ
Answers to the questions we hear most.
Seedling Social Giving is a mobile fundraising platform that helps people discover verified charitable causes, launch campaigns, share giving moments, match donations, and track real-time impact. These are the questions nonprofit teams, donors, and campaign creators ask us first.
Getting Started
What is Seedling Social Giving?
Seedling Social Giving is a nonprofit social giving platform that helps people discover verified charitable causes, create fundraising campaigns, share them with others, and support nonprofit organizations through charitable giving. Every public Seedling is connected to an eligible nonprofit, so supporters know where their gifts are going.
What is a Seedling?
A Seedling is a short-form fundraising campaign built around a video story for a verified nonprofit. It can be as simple as a donate button or include goals, updates, matching gifts, QR codes, live event tools, and sharing features.
Who is Seedling for?
Seedling is for anyone who wants to support verified nonprofit organizations—donors, nonprofits, advocates, creators, community groups, and mission-aligned partners.
Can I just donate without starting anything?
Yes. Browse public Seedlings, learn about the causes behind them, and donate without creating your own campaign. You can also follow campaigns and share them with others.
What if I want to raise money for something that isn't a 501(c)(3)?
Seedling is built specifically for charitable fundraising connected to eligible nonprofit organizations. Personal fundraising belongs on platforms designed for that purpose.
Do we need polished video to launch a Seedling?
No. Authentic stories matter more than polished production. A clear, honest video explaining the cause, the people behind it, and why support matters is usually the most effective.
Can a school, PTA, youth group, or classroom use Seedling?
Yes, when fundraising supports an eligible nonprofit organization and the campaign is managed by adults. Schools, PTAs, classrooms, clubs, and community groups can all use Seedling while following applicable participation and consent requirements.
Why Seedling Is Different
How is Seedling different from GoFundMe, Facebook fundraisers, or a plain donate button?
Seedling is built specifically for verified nonprofit fundraising. Every public campaign is reviewed and connected to an eligible nonprofit organization. Unlike a static donation page, a Seedling combines video storytelling, updates, matching opportunities, sharing tools, and community engagement in one place.
Why does sharing matter?
Generosity grows when people share it. Every share introduces a campaign to new supporters and creates more opportunities for others to give, participate, and spread the word.
How does Seedling make giving feel more social?
Giving is more than a transaction. Seedlings combine stories, updates, milestones, and supporter conversations so people stay connected to the cause long after making a donation.
How does Seedling help small campaigns build momentum?
Start with a simple campaign and add features as your audience grows. Updates, matching gifts, QR codes, milestones, and sharing tools help supporters stay engaged and invite others to participate.
Can we use Seedling at a live event?
Yes. Seedlings work well at galas, fundraisers, community events, classrooms, churches, and meetings. Live displays, QR codes, and real-time progress make it easy for people to participate on the spot.
Can we use Seedling with QR codes, email, social, and embeds?
Yes. Seedlings are designed to be shared wherever people already connect—through QR codes, email, social media, websites, embeds, and live displays.
Giving, Campaigns & Matches
How do campaigns work?
Choose a public Seedling, make a donation, and follow its progress through updates and milestones. Campaign teams can add new content, recognize supporters, and run matching opportunities to keep momentum growing.
Can sponsors match donations?
Yes. Sponsors can support campaigns through matching gifts, timed challenges, and other giving initiatives that encourage more people to participate.
Can a Seedling have giving tiers?
Yes. Campaigns can offer up to four suggested giving levels or keep things simple with a single donation button.
Does every Seedling need a fundraising goal?
No. Campaigns can set a fundraising goal, continue beyond a goal, or simply accept ongoing support. Seedling adapts to the needs of each campaign.
Can a Seedling have a preview before donations open?
Yes. Preview videos let organizations build awareness, recruit supporters, and prepare for launch before donations begin.
Can we post updates after the Seedling launches?
Yes. Campaigns can share updates, new videos, milestones, thank-yous, and event reminders to keep supporters engaged and encourage continued sharing.
What happens if our campaign changes after launch?
Campaigns evolve. Post updates whenever milestones change, new sponsors join, or supporters need to know what's happening next.
Can multiple Seedlings support one larger campaign?
Yes. A campaign can include many individual Seedlings, each with its own story, audience, and fundraising page. Every donation automatically contributes toward the shared campaign goal.
Can we celebrate top-performing Seedlings?
Yes. Organizations can recognize high-performing Seedlings, teams, or community groups to encourage participation and celebrate momentum.
Can we offer digital thank-yous?
Yes. Campaigns can include digital thank-you videos, supporter shout-outs, milestones, and behind-the-scenes updates that make donors feel appreciated.
Can we offer physical rewards or merchandise?
No. Seedling is designed for charitable giving, not product fulfillment. We encourage digital thank-yous that recognize generosity without adding shipping or inventory complexity.
For Nonprofits
How can nonprofits use Seedling?
Launch campaigns with video stories, post updates, engage supporters, run matching campaigns, display live giving at events, and manage giving records—all in one platform. Start simple and add more features as your campaign grows.
How does Seedling help nonprofits reach new donors?
Supporters, volunteers, creators, alumni, parents, employees, and community members can create Seedlings that introduce your organization to their own networks. Every Seedling expands your reach while supporting the same nonprofit.
Do I have to work for a nonprofit to raise money for it?
No. Anyone can create a Seedling for a verified nonprofit they care about. Donations always go directly to the nonprofit—not to the person who created the campaign.
Is Seedling only for big nonprofits?
No. Seedling works for organizations of every size. Launch a simple campaign or build a larger initiative with multiple Seedlings, updates, matching gifts, and live giving experiences.
Why don't we receive donor emails by default?
Because donor trust comes first. Donors decide whether to share their contact information with your organization, helping build relationships through permission rather than assumption.
Trust, Verification & Tax Receipts
Is Seedling a nonprofit?
Yes. Seedling Social Giving is a 501(c)(3) nonprofit organization whose mission is helping other nonprofits expand their reach and grow charitable giving.
Why does a Seedling need approval before it goes live?
Every public Seedling is reviewed before publication to verify nonprofit eligibility, campaign content, and the destination of charitable funds. This review helps maintain a trusted platform for donors and nonprofits alike.
How do I know my donation reaches the right organization?
Donations are made to Seedling Social Giving and regranted to eligible nonprofit organizations in accordance with our charitable mission and policies. Every public Seedling is connected to a verified nonprofit before it goes live.
Can donors use Seedling receipts for tax deductions?
Yes. Seedling provides donation receipts and giving records for eligible contributions. Individual tax treatment depends on applicable law and personal circumstances.
Why does Seedling ask about fair market value?
Some thank-you gifts or experiences may have value that affects how a donation is recorded for tax purposes. Most campaigns won't need this, but we support responsible charitable fundraising when they do.
Where does Seedling get charity information?
Seedling uses trusted public nonprofit sources, including Charity Navigator where available, to help verify organizations and provide donors with additional information.
What if the Charity Navigator information is wrong?
Charity data comes from Charity Navigator and other public sources. If information appears incorrect, organizations should update the original source whenever possible. Seedling can also update information within supported areas of the platform.
What if our Charity Navigator rating is bad?
A Charity Navigator rating is only one part of your story. Seedling encourages organizations to communicate their mission, impact, and progress through campaigns that help supporters understand the work behind the rating.
What if our charity doesn't have a Charity Navigator rating?
Many legitimate nonprofits don't yet have a Charity Navigator rating. Seedling can still verify eligible organizations and help them tell their story through campaigns, videos, and updates.
Does Seedling have its own Charity Navigator rating?
Not yet. Seedling is a nonprofit organization, and we expect to pursue the same standards of transparency and accountability that we encourage for every organization on the platform.
Privacy & Safety
Who can see my donation?
That depends on your privacy settings. You can choose whether your name appears publicly and, where supported, whether your contact information is shared with the nonprofit you support.
Will nonprofits automatically receive my email address?
No. You decide whether to share your contact information with the nonprofit. Seedling gives donors control over how they're contacted.
Can campaigns be moderated?
Yes. Organizations can moderate comments and manage campaign content to keep conversations respectful, constructive, and focused on the cause.
What happens if someone reports a campaign?
Reported campaigns are reviewed by Seedling. We investigate concerns and may remove or suspend content that violates our policies or misrepresents a charitable campaign.
Can comments be turned off?
Yes. Organizations can choose whether comments are enabled based on the needs of their campaign and community.
Can children create Seedlings?
Seedling follows applicable child privacy laws. Accounts and campaigns involving minors require appropriate adult participation and consent where required.
Payments & Fees
How are donations processed?
Donations are processed securely through our payment partners using industry-standard security practices.
Are there platform fees?
Any platform or payment-processing fees are clearly disclosed before a donation is completed, so donors always know how their contribution is being used.
Can sponsors help cover fees?
Yes. Sponsors may choose to offset platform or payment-processing costs, allowing more of each donation to support charitable work.
When do nonprofits receive funds?
Campaign funds are distributed according to Seedling's charitable policies after campaign completion and required review. Organizations receive updates throughout the process.
Can donations be refunded?
Refund requests are handled according to Seedling's policies and applicable laws. If you need help with a donation, our support team is here to assist.
Are donations tax deductible?
Most donations to eligible nonprofit organizations are tax deductible to the extent allowed by law. Seedling provides donation receipts for eligible gifts.
Account & Platform
Do I need an account to donate?
Some donations may be completed as a guest, while others may require an account depending on the campaign and available features.
Can I track my giving history?
Yes. Your account includes donation history, receipts, and giving records to help you keep track of your charitable contributions.
Can I update my profile later?
Yes. You can update your profile, preferences, and account information at any time.
Is Seedling available on mobile?
Yes. Seedling is designed for phones, tablets, and desktop browsers, making it easy to discover, support, and share campaigns wherever you are.
How do I contact Seedling?
Visit our Contact page or reach out through the support options provided on the website. We're happy to help.
Can't find your question?
Email support@seedlingsocial.org and the team will route your question to the right place. Seedling is small and hands-on, and real answers beat canned ones.